Documentation
Log in
Log in
Build
Platform Introduction
Embedded Apps
What's NewOverviewDeveloper GuideSidebar API Quick Start
Design Guidelines
MessagingMeetingsDevicesSidebar
API Reference
BotsButtons and CardsIntegrationsBYODSService Apps G2GWidgetsLogin with WebexDeveloper SandboxBeta ProgramSupport PolicyFAQs
APIs
API Behavior ChangesXML API DeprecationAccess the APIREST API BasicsComplianceWebex APIs
Admin
OverviewAdmin APIsHybrid ServicesAuthentication
Guides
Hybrid ServicesWebhooksReal-time File DLP BasicsProvisioning APIsBackground ImagesAudit Events Error Reference
Reference
Admin Audit EventsAuthorizationsEventsGroupsHybrid ClustersHybrid ConnectorsLicensesMeeting QualitiesOrganizationsPartner Reports/TemplatesPeopleRecording ReportRecordingsReportsResource Group MembershipsResource GroupsRolesSecurity Audit EventsSession TypesSpace ClassificationsTracking CodesWorkspace LocationsWorkspace Metrics
Webex Calling Beta
Overview
Guides
Integrations and AuthorizationMetadata and Samples
Webex Calling
OverviewSDKs and ToolsWhat's New
Guides
Integrations and AuthorizationProvisioning APIsMetadata and SamplesBackground Images
Reference
Call ControlsCall RoutingCall Settings For MeCalling Service Settings
GETRead the List of Announcement Languages
GETGet Voicemail Settings
PUTUpdate Voicemail Settings
GETGet Voicemail Rules
PUTUpdate Voicemail Rules
GETGet the organization Music on Hold configuration
PUTUpdate the organization Music on Hold configuration
Client Call SettingsConference ControlsConverged RecordingsDevice Call SettingsDevicesEmergency Services SettingsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call QueueFeatures: Customer Experience EssentialsFeatures: Hunt GroupFeatures: Operating ModesFeatures: Paging GroupFeatures: Single Number ReachLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsNumbersPSTNPartner Reports/TemplatesPeopleRecording ReportReportsReports: Detailed Call HistorySend Activation EmailUser Call SettingsVirtual Line Call SettingsWorkspace Call SettingsWorkspaces
Webex for Broadworks
Overview
Guides
Integrations and AuthorizationDeveloper's Guide
Reference
BroadWorks Billing ReportsBroadWorks Subscribers
Webex for Wholesale
Overview
Guides
Developer's Guide
Reference
Wholesale Billing ReportsWholesale Provisioning
Contact Center
Overview
Devices
Overview
Guides
Devices
Reference
Device Call SettingsDevice ConfigurationsDevicesWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
Directory Services
Reference
Domain ManagementIdentity Organization
Meetings
Overview
Guides
Integrations and AuthorizationWebhooksWebinar GuideMeeting Resource Guide
Reference
Meeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeetingsMeetings Summary ReportPeopleRecording ReportRecordingsSession TypesTracking CodesVideo MeshWebhooks
Messaging
Overview
Guides
BotsIntegrations and AuthorizationWebhooksButtons and Cards
Reference
Attachment ActionsEventsMembershipsMessagesPeopleRoom TabsRoomsTeam MembershipsTeamsWebhooks
SCIM 2
Overview
Reference
SCIM 2 BulkSCIM 2 GroupsSCIM 2 Users
FedRAMP
Overview
Guides
Create a BotCreate an IntegrationNotes on API Support
Workspace Integrations
OverviewTechnical DetailsControl Hub Features
Full API Reference
Admin Audit EventsAttachment ActionsAuthorizationsBroadWorks Billing ReportsBroadWorks SubscribersCall ControlsCall RoutingCall Settings For MeCalling Service Settings
GETRead the List of Announcement Languages
GETGet Voicemail Settings
PUTUpdate Voicemail Settings
GETGet Voicemail Rules
PUTUpdate Voicemail Rules
GETGet the organization Music on Hold configuration
PUTUpdate the organization Music on Hold configuration
Client Call SettingsConference ControlsConverged RecordingsDevice Call SettingsDevice ConfigurationsDevicesDomain ManagementEmergency Services SettingsEventsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call QueueFeatures: Customer Experience EssentialsFeatures: Hunt GroupFeatures: Operating ModesFeatures: Paging GroupFeatures: Single Number ReachGroupsHybrid ClustersHybrid ConnectorsIdentity OrganizationIssuesLicensesLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsMeeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeetingsMeetings Summary ReportMembershipsMessagesNumbersOrganizationsPSTNPartner Reports/TemplatesPeopleRecording ReportRecordingsReportsReports: Detailed Call HistoryResource Group MembershipsResource GroupsRolesRoom TabsRoomsSCIM 2 BulkSCIM 2 GroupsSCIM 2 UsersSecurity Audit EventsSend Activation EmailSession TypesSiteSpace ClassificationsTeam MembershipsTeamsTracking CodesUser Call SettingsVideo MeshVirtual Line Call SettingsWebhooksWholesale Billing ReportsWholesale ProvisioningWorkspace Call SettingsWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
API Changelog
SDKs
Space Meetings Migration
Meetings
Introduction
Platform
Web
IntroductionQuickstart
Basics
AuthorizationJoin a MeetingMigration To Improved MeetingsPasswords & CaptchasUnified Space Meetings
Advanced Features
Advanced ControlsDialing In and OutStreams & EffectsVideo Resolution
Multistream
Multistream Comprehensive GuideMultistream Quickstart
Migrating SDK V2 to V3
iOSAndroidBrowserNode.js
Developer CommunityCertifications

Get Voicemail Rules

Retrieve the organization's voicemail rules.

Organizational voicemail rules specify the default passcode requirements. They are provided for informational purposes only and cannot be modified.

Retrieving the organization's voicemail rules requires a full, user or read-only administrator or location administrator auth token with a scope of spark-admin:telephony_config_read.

GET/v1/telephony/config/voicemail/rules
Query Parameters
orgId
string

Retrieve voicemail rules for this organization.

Response Properties
defaultVoicemailPinRules
object

Default voicemail passcode requirements.

blockRepeatedPatternsEnabled
boolean

If enabled, the passcode should not contain repeated pattern.

blockRepeatedDigits
object

Settings for not allowing single or groups of repeated digits in passcode (for example, 22888, 121212, or 408408).

enabled
boolean

If enabled, passcode should not contain repeated digits.

max
number

Maximum number of repeaed digits. The minimum value is 1. The maximum value is 6.

blockContiguousSequences
object

Settings for not allowing numerical sequence in passcode (for example, 012345 or 987654).

enabled
boolean

If enabled, passcode should not contain a numerical sequence.

numberOfAscendingDigits
number

Number of ascending digits in sequence. The minimum value is 2. The maximum value is 5.

numberOfDescendingDigits
number

Number of descending digits in sequence. The minimum value is 2. The maximum value is 5.

length
object

Length of the passcode.

min
number

The minimum value is 2. The maximum value is 15.

max
number

The minimum value is 3. The maximum value is 30.

defaultVoicemailPinEnabled
boolean

If enabled, the default voicemail passcode can be set.

expirePasscode
object

Settings for passcode expiry.

enabled
boolean

If enabled, passcode expires after the number of days specified.

numberOfDays
number

Number of days for password expiry. The minimum value is 15. The maximum value is 180.

changePasscode
object

Settings for passcode changes.

enabled
boolean

If enabled, set minimum number of days between passcode changes.

numberOfDays
number

Number of days between passcode changes. The minimum value is 1. The maximum value is 7.

blockPreviousPasscodes
object

Settings for previous passcode usage.

enabled
boolean

If enabled, set how many of the previous passcodes are not allowed to be re-used.

numberOfPasscodes
number

Number of previous passcodes. The minimum value is 1. The maximum value is 10.

Response Codes

The list below describes the common success and error responses you should expect from the API:

CodeStatusDescription
200OKSuccessful request with body content.
201CreatedThe request has succeeded and has led to the creation of a resource.
202AcceptedThe request has been accepted for processing.
204No ContentSuccessful request without body content.
400Bad RequestThe request was invalid or cannot be otherwise served. An accompanying error message will explain further.
401UnauthorizedAuthentication credentials were missing or incorrect.
403ForbiddenThe request is understood, but it has been refused or access is not allowed.
404Not FoundThe URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.
405Method Not AllowedThe request was made to a resource using an HTTP request method that is not supported.
409ConflictThe request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.
410GoneThe requested resource is no longer available.
415Unsupported Media TypeThe request was made to a resource without specifying a media type or used a media type that is not supported.
423LockedThe requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.
428Precondition RequiredFile(s) cannot be scanned for malware and need to be force downloaded.
429Too Many RequestsToo many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.
500Internal Server ErrorSomething went wrong on the server. If the issue persists, feel free to contact the Webex Developer Support team.
502Bad GatewayThe server received an invalid response from an upstream server while processing the request. Try again later.
503Service UnavailableServer is overloaded with requests. Try again later.
504Gateway TimeoutAn upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.
  • Try it
  • Example
GET
/v1/telephony/config/voicemail/rules{?orgId}
Log in to try the API.
Header
Query Parameters
  • Retrieve voicemail rules for this organization.
  • Request
  • Response
https://api-usgov.webex.com/v1/telephony/config/voicemail/rules?orgId=Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi85NmFiYzJhYS0zZGNjLTExZTUtYTE1Mi1mZTM0ODE5Y2RjOWE
200 / OK
{
    "defaultVoicemailPinRules": {
        "blockRepeatedPatternsEnabled": true,
        "blockRepeatedDigits": {
            "enabled": true,
            "max": 3
        },
        "blockContiguousSequences": {
            "enabled": true,
            "numberOfAscendingDigits": 3,
            "numberOfDescendingDigits": 3
        },
        "length": {
            "min": 6,
            "max": 30
        },
        "defaultVoicemailPinEnabled": true
    },
    "expirePasscode": {
        "enabled": true,
        "numberOfDays": 100
    },
    "changePasscode": {
        "enabled": true,
        "numberOfDays": 1
    },
    "blockPreviousPasscodes": {
        "enabled": false,
        "numberOfPasscodes": 10
    }
}

Connect

Contact Sales

Resources

Open Source Bot Starter Kits

Download Webex

DevNet Learning Labs

Terms of Service

Privacy Policy

Cookie Policy

Trademarks

© 2025 Cisco and/or its affiliates. All rights reserved.