Documentation
Log in
Log in
Build
Platform Introduction
Embedded Apps
What's NewOverviewDeveloper GuideSidebar API Quick Start
Design Guidelines
MessagingMeetingsDevicesSidebar
API Reference
BotsButtons and CardsIntegrationsService Apps G2GWidgetsLogin with WebexDeveloper SandboxBeta ProgramSupport PolicyFAQs
APIs
API Behavior ChangesXML API DeprecationAccess the APIREST API BasicsComplianceWebex APIs
Admin
OverviewAdmin APIsAuthentication
Guides
Hybrid ServicesWebhooksBYODSService Apps G2GReal-time File DLP BasicsProvisioning APIsBackground ImagesAudit Events Error Reference
Reference
Admin Audit EventsAuthorizationsEventsGroupsHybrid ClustersHybrid ConnectorsLicensesMeeting QualitiesOrganizationsPeopleRecording ReportRecordingsReportsResource Group MembershipsResource GroupsRolesSecurity Audit EventsSession TypesSpace ClassificationsTracking CodesWorkspace LocationsWorkspace Metrics
Webex Calling Beta
Overview
Guides
Integrations and AuthorizationMetadata and Samples
Webex Calling
OverviewSDKs and ToolsWhat's New
Guides
Integrations and AuthorizationProvisioning APIsMetadata and SamplesBackground Images
Reference
Call ControlsCall RoutingCalling Service SettingsClient Call SettingsConference ControlsConverged RecordingsDevice Call SettingsDevicesEmergency Services SettingsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call Queue
GETRead the List of Call Queues
POSTCreate a Call Queue
DELETEDelete a Call Queue
GETGet Details for a Call Queue
PUTUpdate a Call Queue
GETRead the List of Call Queue Announcement Files
DELETEDelete a Call Queue Announcement File
GETGet Call Forwarding Settings for a Call Queue
PUTUpdate Call Forwarding Settings for a Call Queue
POSTCreate a Selective Call Forwarding Rule for a Call Queue
GETGet Selective Call Forwarding Rule for a Call Queue
PUTUpdate a Selective Call Forwarding Rule for a Call Queue
DELETEDelete a Selective Call Forwarding Rule for a Call Queue
GETGet Details for a Call Queue Holiday Service
PUTUpdate a Call Queue Holiday Service
GETGet Details for a Call Queue Night Service
PUTUpdate a Call Queue Night Service
GETGet Details for a Call Queue Forced Forward
PUTUpdate a Call Queue Forced Forward service
GETGet Details for a Call Queue Stranded Calls
PUTUpdate a Call Queue Stranded Calls service
GETGet Call Queue Primary Available Phone Numbers
GETGet Call Queue Alternate Available Phone Numbers
GETGet Call Queue Call Forward Available Phone Numbers
GETGet Call Queue Available Agents
GETGet List of Supervisors
POSTCreate a Supervisor
DELETEDelete A Supervisor
DELETEDelete Bulk supervisors
GETList Available Supervisors
GETGET Supervisor Details
PUTAssign or Unassign Agents to Supervisor
GETList Available Agents
GETRead the List of Call Queue Agents with Customer Experience Essentials
GETGet Details for a Call Queue Agent with Customer Experience Essentials
PUTUpdate an Agent's Settings of One or More Call Queues with Customer Experience Essentials
GETRead the List of Call Queues with Customer Experience Essentials
GETGet Details for a Call Queue with Customer Experience Essentials
POSTCreate a Call Queue with Customer Experience Essentials
POSTCreate a Supervisor with Customer Experience Essentials
GETGet List of Supervisors with Customer Experience Essentials
GETList Available Supervisors with Customer Experience Essentials
GETGET Supervisor Detail with Customer Experience Essentials
PUTAssign or Unassign Agents to Supervisor with Customer Experience Essentials
GETList Available Agents with Customer Experience Essentials
Features: Customer Experience EssentialsFeatures: Hunt GroupFeatures: Paging GroupFeatures: Single Number ReachLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsNumbersPSTNPeopleRecording ReportReportsReports: Detailed Call HistoryUser Call SettingsVirtual Line Call SettingsWorkspace Call SettingsWorkspaces
Webex for Broadworks
Overview
Guides
Integrations and AuthorizationDeveloper's Guide
Reference
BroadWorks Billing ReportsBroadWorks Subscribers
Webex for Wholesale
Overview
Guides
Developer's Guide
Reference
Wholesale Billing ReportsWholesale Provisioning
Contact Center
Overview
Devices
Overview
Guides
Devices
Reference
Device Call SettingsDevice ConfigurationsDevicesWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
Directory Services
Reference
Identity Organization
Meetings
Overview
Guides
Integrations and AuthorizationWebhooksBYODSService Apps G2GWebinar GuideMeeting Resource Guide
Reference
Meeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeetingsMeetings Summary ReportPeopleRecording ReportRecordingsSession TypesTracking CodesVideo MeshWebhooks
Messaging
Overview
Guides
BotsIntegrations and AuthorizationWebhooksBYODSService Apps G2GButtons and Cards
Reference
Attachment ActionsEventsMembershipsMessagesPeopleRoom TabsRoomsTeam MembershipsTeamsTracking CodesWebhooks
SCIM 2
Overview
Reference
SCIM 2 BulkSCIM 2 GroupsSCIM 2 Users
Webex Assistant Skills
Overview
Guides
Skills SDK GuideSkills Developer PortalSkills Reference GuideSkills UX Guide
FedRAMP
Overview
Guides
Create a BotCreate an IntegrationNotes on API Support
Workspace Integrations
OverviewTechnical DetailsControl Hub Features
Full API Reference
Admin Audit EventsAttachment ActionsAuthorizationsBroadWorks Billing ReportsBroadWorks SubscribersCall ControlsCall RoutingCalling Service SettingsClient Call SettingsConference ControlsConverged RecordingsDevice Call SettingsDevice ConfigurationsDevicesEmergency Services SettingsEventsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call Queue
GETRead the List of Call Queues
POSTCreate a Call Queue
DELETEDelete a Call Queue
GETGet Details for a Call Queue
PUTUpdate a Call Queue
GETRead the List of Call Queue Announcement Files
DELETEDelete a Call Queue Announcement File
GETGet Call Forwarding Settings for a Call Queue
PUTUpdate Call Forwarding Settings for a Call Queue
POSTCreate a Selective Call Forwarding Rule for a Call Queue
GETGet Selective Call Forwarding Rule for a Call Queue
PUTUpdate a Selective Call Forwarding Rule for a Call Queue
DELETEDelete a Selective Call Forwarding Rule for a Call Queue
GETGet Details for a Call Queue Holiday Service
PUTUpdate a Call Queue Holiday Service
GETGet Details for a Call Queue Night Service
PUTUpdate a Call Queue Night Service
GETGet Details for a Call Queue Forced Forward
PUTUpdate a Call Queue Forced Forward service
GETGet Details for a Call Queue Stranded Calls
PUTUpdate a Call Queue Stranded Calls service
GETGet Call Queue Primary Available Phone Numbers
GETGet Call Queue Alternate Available Phone Numbers
GETGet Call Queue Call Forward Available Phone Numbers
GETGet Call Queue Available Agents
GETGet List of Supervisors
POSTCreate a Supervisor
DELETEDelete A Supervisor
DELETEDelete Bulk supervisors
GETList Available Supervisors
GETGET Supervisor Details
PUTAssign or Unassign Agents to Supervisor
GETList Available Agents
GETRead the List of Call Queue Agents with Customer Experience Essentials
GETGet Details for a Call Queue Agent with Customer Experience Essentials
PUTUpdate an Agent's Settings of One or More Call Queues with Customer Experience Essentials
GETRead the List of Call Queues with Customer Experience Essentials
GETGet Details for a Call Queue with Customer Experience Essentials
POSTCreate a Call Queue with Customer Experience Essentials
POSTCreate a Supervisor with Customer Experience Essentials
GETGet List of Supervisors with Customer Experience Essentials
GETList Available Supervisors with Customer Experience Essentials
GETGET Supervisor Detail with Customer Experience Essentials
PUTAssign or Unassign Agents to Supervisor with Customer Experience Essentials
GETList Available Agents with Customer Experience Essentials
Features: Customer Experience EssentialsFeatures: Hunt GroupFeatures: Paging GroupFeatures: Single Number ReachGroupsHybrid ClustersHybrid ConnectorsIdentity OrganizationLicensesLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsMeeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeetingsMeetings Summary ReportMembershipsMessagesNumbersOrganizationsPSTNPeopleRecording ReportRecordingsReportsReports: Detailed Call HistoryResource Group MembershipsResource GroupsRolesRoom TabsRoomsSCIM 2 BulkSCIM 2 GroupsSCIM 2 UsersSecurity Audit EventsSession TypesSiteSpace ClassificationsTeam MembershipsTeamsTracking CodesUser Call SettingsVideo MeshVirtual Line Call SettingsWebhooksWholesale Billing ReportsWholesale ProvisioningWorkspace Call SettingsWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
API Changelog
SDKs
Space Meetings Migration
Meetings
Introduction
Platform
Web
IntroductionQuickstart
Basics
AuthorizationJoin a MeetingMigration To Improved MeetingsPasswords & CaptchasUnified Space Meetings
Advanced Features
Advanced ControlsDialing In and OutStreams & EffectsVideo Resolution
Multistream
Multistream Comprehensive GuideMultistream Quickstart
Migrating SDK V2 to V3
iOSAndroidBrowser
Developer CommunityCertifications

Features: Call Queue

Features: Call Queue supports reading and writing of Webex Calling Call Queue settings for a specific organization.

Supervisors are users who manage agents and who perform functions including monitoring, coaching, and more.

Viewing these read-only organization settings requires a full or read-only administrator auth token with a scope of spark-admin:telephony_config_read.

Modifying these organization settings requires a full administrator auth token with a scope of spark-admin:telephony_config_write.

A partner administrator can retrieve or change settings in a customer's organization using the optional orgId query parameter.

Method
Description
GEThttps://api-usgov.webex.com/v1/telephony/config/queues
Read the List of Call Queues
https://api-usgov.webex.com/v1/telephony/config/queues
GETRead the List of Call Queues
POSThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues
Create a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues
POSTCreate a Call Queue
DELETEhttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
Delete a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
DELETEDelete a Call Queue
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
Get Details for a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
GETGet Details for a Call Queue
PUThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
Update a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
PUTUpdate a Call Queue
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements
Read the List of Call Queue Announcement Files
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements
GETRead the List of Call Queue Announcement Files
DELETEhttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements/{fileName}
Delete a Call Queue Announcement File
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements/{fileName}
DELETEDelete a Call Queue Announcement File
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
Get Call Forwarding Settings for a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
GETGet Call Forwarding Settings for a Call Queue
PUThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
Update Call Forwarding Settings for a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
PUTUpdate Call Forwarding Settings for a Call Queue
POSThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules
Create a Selective Call Forwarding Rule for a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules
POSTCreate a Selective Call Forwarding Rule for a Call Queue
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Get Selective Call Forwarding Rule for a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
GETGet Selective Call Forwarding Rule for a Call Queue
PUThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Update a Selective Call Forwarding Rule for a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
PUTUpdate a Selective Call Forwarding Rule for a Call Queue
DELETEhttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Delete a Selective Call Forwarding Rule for a Call Queue
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
DELETEDelete a Selective Call Forwarding Rule for a Call Queue
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
Get Details for a Call Queue Holiday Service
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
GETGet Details for a Call Queue Holiday Service
PUThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
Update a Call Queue Holiday Service
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
PUTUpdate a Call Queue Holiday Service
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
Get Details for a Call Queue Night Service
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
GETGet Details for a Call Queue Night Service
PUThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
Update a Call Queue Night Service
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
PUTUpdate a Call Queue Night Service
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
Get Details for a Call Queue Forced Forward
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
GETGet Details for a Call Queue Forced Forward
PUThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
Update a Call Queue Forced Forward service
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
PUTUpdate a Call Queue Forced Forward service
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
Get Details for a Call Queue Stranded Calls
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
GETGet Details for a Call Queue Stranded Calls
PUThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
Update a Call Queue Stranded Calls service
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
PUTUpdate a Call Queue Stranded Calls service
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/availableNumbers
Get Call Queue Primary Available Phone Numbers
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/availableNumbers
GETGet Call Queue Primary Available Phone Numbers
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/alternate/availableNumbers
Get Call Queue Alternate Available Phone Numbers
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/alternate/availableNumbers
GETGet Call Queue Alternate Available Phone Numbers
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/callForwarding/availableNumbers
Get Call Queue Call Forward Available Phone Numbers
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/callForwarding/availableNumbers
GETGet Call Queue Call Forward Available Phone Numbers
GEThttps://api-usgov.webex.com/v1/telephony/config/queues/agents/availableAgents
Get Call Queue Available Agents
https://api-usgov.webex.com/v1/telephony/config/queues/agents/availableAgents
GETGet Call Queue Available Agents
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors
Get List of Supervisors
https://api-usgov.webex.com/v1/telephony/config/supervisors
GETGet List of Supervisors
POSThttps://api-usgov.webex.com/v1/telephony/config/supervisors
Create a Supervisor
https://api-usgov.webex.com/v1/telephony/config/supervisors
POSTCreate a Supervisor
DELETEhttps://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
Delete A Supervisor
https://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
DELETEDelete A Supervisor
DELETEhttps://api-usgov.webex.com/v1/telephony/config/supervisors
Delete Bulk supervisors
https://api-usgov.webex.com/v1/telephony/config/supervisors
DELETEDelete Bulk supervisors
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors/availableSupervisors
List Available Supervisors
https://api-usgov.webex.com/v1/telephony/config/supervisors/availableSupervisors
GETList Available Supervisors
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
GET Supervisor Details
https://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
GETGET Supervisor Details
PUThttps://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
Assign or Unassign Agents to Supervisor
https://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
PUTAssign or Unassign Agents to Supervisor
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors/availableAgents
List Available Agents
https://api-usgov.webex.com/v1/telephony/config/supervisors/availableAgents
GETList Available Agents
GEThttps://api-usgov.webex.com/v1/telephony/config/queues/agents
Read the List of Call Queue Agents with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/queues/agents
GETRead the List of Call Queue Agents with Customer Experience Essentials
GEThttps://api-usgov.webex.com/v1/telephony/config/queues/agents/{id}
Get Details for a Call Queue Agent with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/queues/agents/{id}
GETGet Details for a Call Queue Agent with Customer Experience Essentials
PUThttps://api-usgov.webex.com/v1/telephony/config/queues/agents/{id}/settings
Update an Agent's Settings of One or More Call Queues with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/queues/agents/{id}/settings
PUTUpdate an Agent's Settings of One or More Call Queues with Customer Experience Essentials
GEThttps://api-usgov.webex.com/v1/telephony/config/queues
Read the List of Call Queues with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/queues
GETRead the List of Call Queues with Customer Experience Essentials
GEThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
Get Details for a Call Queue with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
GETGet Details for a Call Queue with Customer Experience Essentials
POSThttps://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues
Create a Call Queue with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/locations/{locationId}/queues
POSTCreate a Call Queue with Customer Experience Essentials
POSThttps://api-usgov.webex.com/v1/telephony/config/supervisors
Create a Supervisor with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/supervisors
POSTCreate a Supervisor with Customer Experience Essentials
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors
Get List of Supervisors with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/supervisors
GETGet List of Supervisors with Customer Experience Essentials
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors/availableSupervisors
List Available Supervisors with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/supervisors/availableSupervisors
GETList Available Supervisors with Customer Experience Essentials
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
GET Supervisor Detail with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
GETGET Supervisor Detail with Customer Experience Essentials
PUThttps://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
Assign or Unassign Agents to Supervisor with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/supervisors/{supervisorId}
PUTAssign or Unassign Agents to Supervisor with Customer Experience Essentials
GEThttps://api-usgov.webex.com/v1/telephony/config/supervisors/availableAgents
List Available Agents with Customer Experience Essentials
https://api-usgov.webex.com/v1/telephony/config/supervisors/availableAgents
GETList Available Agents with Customer Experience Essentials

Connect

Contact Sales

Resources

Open Source Bot Starter Kits

Download Webex

DevNet Learning Labs

Terms of Service

Privacy Policy

Cookie Policy

Trademarks

© 2024 Cisco and/or its affiliates. All rights reserved.